Expansion of U.S. health care means big business for India

[Gramps]

Expansion of U.S. health care means big business for India - washingtonpost.com


Indian companies are working with American insurers handling back office operations, including claims processing, supply management and transcription services. The extension of health care to 32 million additional Americans over the next decade will mean the need for those services will grow, executives here said.

"The health-care reform bill is a very, very big opportunity for us," said Ananda Mukerji, managing director of Firstsource Solutions. He said about 40 percent of the company's business comes dozens of American hospitals and insurance companies. "A big part of what we do for the American companies is eligibility assessment services, where we assess eligibility of a patient for the Medicare program. We also work with hospitals to submit claims and enroll new patients. With the new bill, all this work will increase."


IMO, This is a big problem.
These jobs are needed in the USA and should stay here.
I realize it's all about making money for the companies and share holders, however,there needs to be a little give and take.

Big business continues to move our manufacturing jobs, customer service jobs, etc to other countries in order to make more money.

I don't see how business is going to be able to survive over time without our working class employed with descent paying jobs. That is who buys the majority of goods sold in the USA.

I realize unions have been a major problem, however, there has been a large amount of jobs moved to foreign countries that were not part of any union.

A large number of people have or will be laid off from $10-20 per hour jobs and having to settle for minimum wage jobs, which is not enough to survive on.

There are some good money people that post here...
Can you please explain how we can survive by moving all these jobs out of the USA ?

Thank you for your response.

 

[VolInMn]

It's not just $10-20 dollar an hour jobs that are offshored. When I worked at Microsoft, they started offshoring PREMIER support to India. Premier is the highest level of support that corporate customers could get at the time. It got so bad at MS that the place became a shark tank of people trying to survive. That's when I saw the writing on the wall and left.

Not to mention our stock options were all worth crap by then.

 

[droski]

the primary problem is that customer service from these indian firms suck. when americans starts caring about customer service and act accordingly those type of jobs will come back. the bigger concern is higher paid jobs going overseas not call center jobs.

 

[GASOUTHERNVOL]

the primary problem is that customer service from these indian firms suck. when americans starts caring about customer service and act accordingly those type of jobs will come back. the bigger concern is higher paid jobs going overseas not call center jobs.

now that unemployment is up pretty high in the US, even those call center jobs are very important, especially to the non-colllege educated worker. I would rather deal with someone that is somewhat abrasive, but speaks my language then someone that i cant understand. That infuriates me, and I have went off on some folks when I have had to deal with them in India.

 

[volfanjustin]

One of the problems is taxes on corporations here are the second highest in the world, Japan being the highest. If these taxes were reduced or even eliminated I am sure we would stand a better chance of keeping these jobs here.

 

[droski]

agreed it's infuriating when they are simply reading off of a script and clearly don't really understand what you are saying.

 

[VolInMn]

the primary problem is that customer service from these indian firms suck. when americans starts caring about customer service and act accordingly those type of jobs will come back. the bigger concern is higher paid jobs going overseas not call center jobs.

I assure you that the jobs didn't move to India because of a lack of customer service ability from US based reps. They moved because it's 29328342382 times cheaper to pay a person in India to do the same job.

 

[VolInMn]

now that unemployment is up pretty high in the US, even those call center jobs are very important, especially to the non-colllege educated worker. I would rather deal with someone that is somewhat abrasive, but speaks my language then someone that i cant understand. That infuriates me, and I have went off on some folks when I have had to deal with them in India.

Well, that's it. I've agreed with GA twice in one day. I'm off to hang myself.

 

[lumberjack4]

I don't get it. You talk about how great it is that you've jacked up the cost of doing business by raising taxes and making everyone go though bureaucratic red tape. Then you're dumbstruck that businesses want to move jobs overseas to try to offset the increase in costs you introduced.

 

[GASOUTHERNVOL]

Also another thing that pisses me off.

Someone from India can come and buy a gas station, and get a 10 year tax amnesty, yet my dad owns a small business, and has to pay out the @$$ in taxes. Furthermore when that 10 year umbrella is up, they just sell it to one of their 15 brother or sisters.

 

[droski]

I assure you that the jobs didn't move to India because of a lack of customer service ability from US based reps. They moved because it's 29328342382 times cheaper to pay a person in India to do the same job.

i agree. not sure i understand your respnse

 

[VolInMn]

i agree. not sure i understand your respnse

You said "when americans starts caring about customer service and act accordingly those type of jobs will come back."

From that, I gathered you meant the US Reps didnt care and weren't doing a good job.

 

[droski]

i meant american consumers. i.e i buy a laptop from dell, get crappy customer service from india, and therefore stop buying laptops from dell.

 

[Gramps]

the primary problem is that customer service from these indian firms suck. when americans starts caring about customer service and act accordingly those type of jobs will come back. the bigger concern is higher paid jobs going overseas not call center jobs.

Big Busines has made a ton of money by moving jobs to foreign soil.

Is this not a bad move for them in the long haul ?

What's going to happen in say 15-20 years if this continues ?

Is business not going to need all these folks they are putting out of work to buy their goods to survive in business?

I am not talking bottom up economics, just common sense.
Is this not a give and take... does not the working class depend on big business for descent paying jobs in order to survive and does not big business depend on the working class to buy their goods or products in order to survive?

Would it not be smarter for big business to give up some profit now in order to survive the long haul ?

 

[GASOUTHERNVOL]

i meant american consumers. i.e i buy a laptop from dell, get crappy customer service from india, and therefore stop buying laptops from dell.

thats the exact philosphy i take with things. When circuit city was open, I got terrible service, and I stopped going.

I dont mind going to starbucks and paying the higher price because the service is so good

 

[droski]

Big Busines has made a ton of money by moving jobs to foreign soil.

Is this not a bad move for them in the long haul ?

What's going to happen in say 15-20 years if this continues ?

Is business not going to need all these folks they are putting out of work to buy their goods to survive in business?

I am not talking bottom up economics, just common sense.
Is this not a give and take... does not the working class depend on big business for descent paying jobs in order to survive and does not big business depend on the working class to buy their goods or products in order to survive?

Would it not be smarter for big business to give up some profit now in order to survive the long haul ?

i think you ignore the history of economics. generally speaking losing low income jobs is a sign of a growing and prospering society. look at the difference in quality of life in america that has grown since we've gone from a manufacturing economy to a service economy. history has shown that workers will fill the void. i.e. new type of jobs will be created, ones that will not be able to be outsources, and chances are in the long run these jobs will be a lot better than $10 an hour call center jobs. or if you are right and we are screwed than wages here will drop enough that we will start being competitive with india.

 

[BeecherVol]

My southern english doesn't compute with em Indians.

 

[Gramps]

i think you ignore the history of economics. generally speaking losing low income jobs is a sign of a growing and prospering society. look at the difference in quality of life in america that has grown since we've gone from a manufacturing economy to a service economy. history has shown that workers will fill the void. i.e. new type of jobs will be created, ones that will not be able to be outsources, and chances are in the long run these jobs will be a lot better than $10 an hour call center jobs. or if you are right and we are screwed than wages here will drop enough that we will start being competitive with india.

Thank you

 

[lumberjack4]

Whats the difference between shipping unskilled jobs overseas and replacing unskilled labor with machines? One, everyone is cool with, while the other one is demonized.

 

[gsvol]

Expansion of U.S. health care means big business for India - washingtonpost.com


Indian companies are working with American insurers handling back office operations, including claims processing, supply management and transcription services. The extension of health care to 32 million additional Americans over the next decade will mean the need for those services will grow, executives here said.

"The health-care reform bill is a very, very big opportunity for us," said Ananda Mukerji, managing director of Firstsource Solutions. He said about 40 percent of the company's business comes dozens of American hospitals and insurance companies. "A big part of what we do for the American companies is eligibility assessment services, where we assess eligibility of a patient for the Medicare program. We also work with hospitals to submit claims and enroll new patients. With the new bill, all this work will increase."


Thank you for your response.

About 12 to 15 years ago my dad was in the hospital and in the end was put in a rehab unit so he could be helped to get up and around again.

About ten PM the first night a very nice, polite young physitian came in to ask a bunch of questions so that a rehabilitation program to fit dad's needs could by prescribed.

In the end I asked the doc what he thought and what he would prescribe.

He informed me that he wouldn't be doing that, the data would be sent to India and a physitian there would send back instructions.

Well, that's it. I've agreed with GA twice in one day. I'm off to hang myself.

Need any rope????

BTW, in another thread you said you were a USAF veteran and I asked what was you AFSC.

You may not want to talk about that and that's fine with me but I thought you might not have seen the post.

I am also a USAF veteran.

Need more rope??

My southern english doesn't compute with em Indians.

 

[VolInMn]

BTW, in another thread you said you were a USAF veteran and I asked what was you AFSC.

You may not want to talk about that and that's fine with me but I thought you might not have seen the post.

I am also a USAF veteran.

I answered you in that thread. That's how we got to talking about Germany. :hi:

Edited to add: I was a 20831A - German Linguist

 

[gsvol]

I answered you in that thread. That's how we got to talking about Germany. :hi:

Edited to add: I was a 20831A - German Linguist

Sorry I must have missed that.

Why the '3' after ten years, get busted??

Coincidentally I had a similar AFSC.

I was R20351-1 - Russian Translator.