Recruiting Football Talk VIII

#143,501
#143,501
gordonr24 said:
I think I can speak for a lot of people, depending on the professions they work in, when dealing with the public.

The majority of the time, the client or customer is not right. But customer service has taught people that if they complain enough, they’ll get the handout that they want.
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Companies concern levels over bad publicity, even fictional, means a lot of times the assholes win in the short term. I always just remind myself that Karma is real and let it sort itself out.
 
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#143,505
#143,505
gordonr24 said:
I think I can speak for a lot of people, depending on the professions they work in, when dealing with the public.

The majority of the time, the client or customer is not right. But customer service has taught people that if they complain enough, they’ll get the handout that they want.
Click to expand...
Dealing with this now from a customer. The problem is the 2 people between the customer and myself are refusing to make a decision for the customer. So we are about to lose a customer that provides half of our workload. Terrible mismanagement but when I discussed ways to correct it with them I was told to "stay in my lane" lol
 
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#143,509
#143,509
gordonr24 said:
The majority of the time, the client or customer is not right. But customer service has taught people that if they complain enough, they’ll get the handout that they want.
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There's been a lot of interesting research on this too. The entire "Karen culture". There are some positives...and negatives.

Mostly comes from middle-to-upper-middle class folks that know how to play the game. They understand, through their own parents having been employed in such situations, that these things are often more flexible than companies want to let on. Things can be negoatiated and rules nuanced. The downside are when folks take it to be granted and feel entitled.

Kids coming from lower income statuses have been shown to generally not have been taught that same advantageous gamesmenship in social settings. Many come to believe these social situations are set in stone and non-negotiable. Otoh the rich don't have time for such squabblings.
 
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#143,510
#143,510
DD4ME said:
Companies concern levels over bad publicity, even fictional, means a lot of times the assholes win in the short term. I always just remind myself that Karma is real and let it sort itself out.
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I have been a RM, GM and Area Manager for Denny's and yes we are told to always agree and apologize to the customers whether rite or wrong. Repeat business is the name of the game and a bad rep means losing money for the Company you work for. I use to get mad early in my career but when I got that first bonus check, I changed my tune. Customers are always rite.
 
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#143,516
#143,516
itsme said:
Not sure this is 100%. One of them Gator Boy's was from my hometown and his family had some nice rides while he was there. I ain't mad about it, those guys should have made bank in college, but I saw what I saw.
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Yes Noah has absolutely no room to say anything his mom was a bread winner
 
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#143,518
#143,518
knoxvol52 said:
Happy for Charles Davis, the guy deserves it after all the hard work he has done. Big Ten games will be nice to watch occasionally with Davis on commentary...
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Hope people don't get upset when he doesn't brag about the SEC . He's probably going to be bragging about the Big. If he does get a chance to talk up the SEC he will probably just let it go.
 
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#143,522
#143,522
Devo182 said:
There's been a lot of interesting research on this too. The entire "Karen culture". There are some positives...and negatives.

Mostly comes from middle-to-upper-middle class folks that know how to play the game. They understand, through their own parents having been employed in such situations, that these things are often more flexible than companies want to let on. Things can be negoatiated and rules nuanced. The downside are when folks take it to be granted and feel entitled.

Kids coming from lower income statuses have been shown to generally not have been taught that same advantageous gamesmenship in social settings. Many come to believe these social situations are set in stone and non-negotiable. Otoh the rich don't have time for such squabblings.
Click to expand...
You're way overthinking it lol. These Karens are not clever and conniving social masterminds who are intentionally gaming the system. They don't "know how to play the game." They're just entitled jerks who throw a fit in any situation where they don't get their way, and in some cases businesses acquiesce just to avoid the hassle of fighting with them.
 
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