computer will not connect to internet

#1
Merlin

Merlin

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Joined
Feb 15, 2009
Messages
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6
#1
I thought I would turn to my vol faithful for help.

My laptop acer just suddenly stopped connecting to wireless internet. I have tried plugging the cable directly in and still no luck. I am not a computer guy so please excuse the vagueness of my problem. Any suggestions for something for me to try would be appreciated.
thanks!
 
#3
#3
Try unplugging your router for about three minutes and letting it reset.
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#4
#4
Wow two responses already. Y'all are great!

Yeah its on and I did try unplugging it. I have used other computers on my wireless so I know its the computer that's the problem.
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#5
#5
If other computers are still receiving the wireless signal fine and your laptop was, too, and then quit, could be the wireless card in the laptop failed.

My laptop has a tiny button on the front corner of the case that turns the wireless on and off. Sometimes, I have accidentally push the button and turned it off. Simple, but worth a check.
 
#6
#6
is the Acer picking up the network availability and not connecting or is it not even picking up the network? I'm trying to eliminate some problems to make this easier.
 
#8
#8
Slydell, there is not a button on the front and after doing some reading the wireless card thing sounds like a possibility.

Volfanbill, it says that I have a excellent connection.

Thanks for the ideas guys please keep them coming this is so frustrating.
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#9
#9
Merlin said:
Volfanbill, it says that I have a excellent connection.

Thanks for the ideas guys please keep them coming this is so frustrating.
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Click to expand...

Sounds like you may be connected. But, when you open a browser, it says no connection, right?

If so, there are 3 possibilities.

1. Proxy settings enabled in your browser.
2. Work offline is checked.
3. Firewall not allowing browser pass through.

Check something for me.

Start->run
Type cmd
Hit enter
Command prompt should be up.
Type ping yahoo.com
Hit enter
Give me read out
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#10
#10
Float, I am not sure I did it right. It says ping request could not find host yahoo.com. please check the name and try again.
Here is a pic of the screen. I hope you can make it out

IMG_20110715_152918.jpg


Thanks for trying to help me I need all the help I can get.
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Last edited:
#11
#11
You did it right. You aren't connected, but you are seeing the network in the list of networks to connect to, right?

So the card is working, if it is finding the network. Does a yellow exclamation pop up that says "Limited or no connectivity" ?

If so, does your network have a passkey or phrase? If it is a white netgear router, that key would be on the bottom.

If linksys, other or different netgear, you would have had to manually set it up.

Let me know.
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#12
#12
yes, I am seeing the network and it says that I am connected, but I keep getting the "cannot display the webpage" page.


um, I am not sure about your router question. my router is a D-link i bought about 3 years ago. please excuse my technology ignorance.

again thanks for your help
 
#13
#13
Merlin said:
yes, I am seeing the network and it says that I am connected, but I keep getting the "cannot display the webpage" page.


um, I am not sure about your router question. my router is a D-link i bought about 3 years ago. please excuse my technology ignorance.

again thanks for your help
Click to expand...

Hm. You are connected to the router, but the router not so much to the internet.

Open up your browser and in address bar, type:
http://192.168.0.1/

That should take you to login screen for d-link router. Log in, find a "status" tab, or similar, and see if shows a good IP.

If that IP is bad, right click on the network icon in status bar, and go to "Networks and Connections," and in there, should be a "Properties" button for your network.

Click that, and give me IP info. Should be 192.168.1.100 or similar.
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#14
#14
I'm not knowledgeable on this kind of stuff, but I had a similar problem with my old laptop. I was having the exact same problem and it ended up being one box being unchecked in the TCP/IP menu of my network settings. Sorry it's vague, but maybe fl0at knows what I'm talking about and if it's relevant. Good luck!
 
#15
#15
fl0at said:
Hm. You are connected to the router, but the router not so much to the internet.

Open up your browser and in address bar, type:
http://192.168.0.1/

That should take you to login screen for d-link router. Log in, find a "status" tab, or similar, and see if shows a good IP.

If that IP is bad, right click on the network icon in status bar, and go to "Networks and Connections," and in there, should be a "Properties" button for your network.

Click that, and give me IP info. Should be 192.168.1.100 or similar.
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Click to expand...

What do you do for a living/ or how do you know all this if you don't mind me asking. Just curious, as this stuff interest me
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#17
#17
Merlin said:
float, i got the message.
http://192.168.0.1/ is currently unavailable
here is a pic
IMG_20110715_165349.jpg
Click to expand...

Yea. I'm trying to walk you to your router's IP address. Did you do the other thing?

Router IPs range. Generally they are 192.168.1.1

But I've seen d-link with 0.1, some with 0.100, and the like.

Just do start>run
Type cmd
Hit enter
Type ipconfig /all
Hit enter

Give me gateway IP for your wlan0

Also, type that address into address bar, see if it pulls login for router
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#18
#18
Chris4Vols22 said:
I'm not knowledgeable on this kind of stuff, but I had a similar problem with my old laptop. I was having the exact same problem and it ended up being one box being unchecked in the TCP/IP menu of my network settings. Sorry it's vague, but maybe fl0at knows what I'm talking about and if it's relevant. Good luck!
Click to expand...

Very relevent. It is #1 on my list, but I want to make sure his router is connecting before I do that. I've had D-link's drop connections before.
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#19
#19
oops, I did not follow directions very well.
it says default gateway 192.168.0.1
is that what you need?
 
#20
#20
Merlin said:
oops, I did not follow directions very well.
it says default gateway 192.168.0.1
is that what you need?
Click to expand...

Ok. Let's uncheck detect settings automatically, and proxy.

Start>control panel>network and internet (or whatever)>I think it is status>then bottom.

I'm not home, so I can't give full sequence.

Alternatively, open internet explorer, find options/preferences, and then one of the tabs will have

Automatically detect settings, and connect via proxy.

Uncheck both
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#21
#21
I think I am where I should be but I can not find where to uncheck.
I am in Internet Properties with the tabs General,security,privacy,content,connections,programs and advance. Does that sound like where I should be?
 
#22
#22
Merlin said:
I think I am where I should be but I can not find where to uncheck.
I am in Internet Properties with the tabs General,security,privacy,content,connections,programs and advance. Does that sound like where I should be?
Click to expand...

Connections then LAN settings may take you to the proxy check box.
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#24
#24
Merlin said:
thanks vollygirl, I found it.

float, both were already unchecked
Click to expand...

Alright. We now have two options. One, test the router. Two, log into router.

To bypass router, and see if it is the issue, you can do two things.

Disconnect router from modem. The router and modem are connected by a lan cable. Remove lan cable from router and plug into lan port on computer. The one from modem can be traced back, but easier to just grab the one plugged into the port not labeled 1,2,3 or 4, but labeled LAN or WAN.

Then, once plugged into computer, do a 1 min restart on your modem.n just pull the plug and go away for a min. Come back and plug in.

Connected to net now?
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#25
#25
thanks float for walking me through this. I really appreciate it. I am going to be out for a few hours and when i get back home I will try it and post results.
 
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