A football team may not be thousands of people, but it is still a complex organism.
The head coach has 10 assistant coaches, a half dozen other direct reports like the director of football operations and so on, plus dozens or scores of GAs, analysts, support personnel, strength & conditioning, nutrition, medical support, and on and on. On top of all that, he has 125 student athletes he's responsible for. Call it maybe 200-250 people, all totalled.
Command responsibility is one thing, direct responsibility is another. Want to know who to blame: command responsibility. Want to know what really happened? Dig into direct responsibility.
Josh heupel is the top leader, sure. But he's not the one making each and every decision in that organization. Tons of decisions are being made every day, by dozens of subordinate leaders. And Heupel is teaching them all how to lead better. Every day.
That's reality.
Go Vols!