Timely post.
Don't do it. The product is unreliable and the customer service incompetent.
I bought a Timberline 1300 two years ago that was DOA. After going round and round with them about wanting ME to repair my brand new 1300, they finally sent a replacement. Fast forward a year later and the controller went out. Again, they wanted ME to be the repairman and sent me a controller that was also DOA. So they sent another and my old ass was crawling around under the unit trying to install it. Got it done, but that's not why I paid 2k, to be a repairman.
Now the 1300 is tripping the gfci. Again, I had to crawl under it and disconnect the wires one by one until I found the problem, the hot rod. So I call and they say "no problem" and send me one. FOR THE WRONG SMOKER. So here I sit with 50lbs of food ready to go on for our office xmas party tomorrow, and no option other than to wait for another one. They offered me a bag of pellets for my trouble. I told them to keep the damn pellets and send me the part. I'm fixing it, then selling it. I will never trust this company again.
Clearly, I’m very frustrated.