The dealership for Toyota in Plano is next door to the North American HQ for Toyota. That didn't keep them from screwing up my service appointment to replace the hatch back cylinders on my vehicle and screwing up my plans for today. Even though I scheduled the visit a week ago and was very clear as to what needed to be done, the parts were not available.
Of course this did not stop them from calling me three times today and offering to allow me a wonderful opportunity to trade up for a 2021 model.