The 2nd career adventures of Yankee

#579
#579
Hey Yankee, I’ve got a question.

Why do dealerships have customers talk with finance after you’ve already made a deal with a sales person? My wife bought a 2021 Honda HRV yesterday. The car was a good deal, we didn’t get the best on her trade-in, but we had agreed to a deal with our sales person. Then, we had to speak with finance where he was dealing gap insurance and permuplate (spelling?) and raised our monthly payment by $35.

Also, looking at her purchase order form, it shows a $3,000 service contract. What is that?
 
#580
#580
headhunter15 said:
Hey Yankee, I’ve got a question.

Why do dealerships have customers talk with finance after you’ve already made a deal with a sales person? My wife bought a 2021 Honda HRV yesterday. The car was a good deal, we didn’t get the best on her trade-in, but we had agreed to a deal with our sales person. Then, we had to speak with finance where he was dealing gap insurance and permuplate (spelling?) and raised our monthly payment by $35.

Also, looking at her purchase order form, it shows a $3,000 service contract. What is that?
Click to expand...

The same reason other businesses try to upsell other ancillary products/warranties when you make a major purchase = Cold hard cash

The dealers don't make their $$$ on the sale of the new car - its everything else
 
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#581
#581
BigOrangeMojo said:
The same reason other businesses try to upsell other ancillary products/warranties when you make a major purchase = Cold hard cash

The dealers don't make their $$$ on the sale of the new car - its everything else
Click to expand...

If we weren’t having to get a bigger vehicle with a baby on the way, we wouldn’t have bought one and deal with dealerships.
 
#582
#582
They basically changed the deal that you agreed to in their favor without your consent. Hoping you wouldn’t notice or wouldn’t care enough to cry foul. Often times the finance mgr will be pushy and aggressive, not the friendliest person in the place. Just my experience.
 
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#583
#583
FallCreekVols said:
They basically changed the deal that you agreed to in their favor without your consent. Hoping you wouldn’t notice or wouldn’t care enough to cry foul. Often times the finance mgr will be pushy and aggressive, not the friendliest person in the place. Just my experience.
Click to expand...

To beat it all, it was a boy who went to the middle school where my wife began her teaching career. He’s just 22 years old.
 
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#585
#585
FallCreekVols said:
They basically changed the deal that you agreed to in their favor without your consent. Hoping you wouldn’t notice or wouldn’t care enough to cry foul. Often times the finance mgr will be pushy and aggressive, not the friendliest person in the place. Just my experience.
Click to expand...
“They” can’t change anything that “you” don’t agree to. So “you” signed up for it.
 
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#586
#586
headhunter15 said:
Hey Yankee, I’ve got a question.

Why do dealerships have customers talk with finance after you’ve already made a deal with a sales person? My wife bought a 2021 Honda HRV yesterday. The car was a good deal, we didn’t get the best on her trade-in, but we had agreed to a deal with our sales person. Then, we had to speak with finance where he was dealing gap insurance and permuplate (spelling?) and raised our monthly payment by $35.

Also, looking at her purchase order form, it shows a $3,000 service contract. What is that?
Click to expand...

Some products aren’t bad ( I purchased an extended warranty that covers the loan). Any kind of “interior protection” is a waste IMO.
 
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#587
#587
YankeeVol said:
“They” can’t change anything that “you” don’t agree to. So “you” signed up for it.
Click to expand...

I went with my mom to buy her most recent car and the Chevy dealer near here tried to sneak in a previously declined wheel protection plan and previously declined gap insurance into the final paperwork. I caught it before she signed and it cost them a sale.
 
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#588
#588
headhunter15 said:
If we weren’t having to get a bigger vehicle with a baby on the way, we wouldn’t have bought one and deal with dealerships.
Click to expand...
It’s kind of funny now that I’m in “the business.” Not all dealerships are bad. In fact, that’s my one concern about continuing in this sector. The dealership I work for now is very straightforward, and I enjoy selling. I treat customers how I would want to be treated when buying (I think that’s helped with my success so far). Not all salesman are bad, nor are all all “big” dealerships. It’s like any other job, you get good and bad people.
 
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#589
#589
YankeeVol said:
It’s kind of funny now that I’m in “the business.” Not all dealerships are bad. In fact, that’s my one concern about continuing in this sector. The dealership I work for now is very straightforward, and I enjoy selling. I treat customers how I would want to be treated when buying (I think that’s helped with my success so far). Not all salesman are bad, nor are all all “big” dealerships. It’s like any other job, you get good and bad people.
Click to expand...
What dealership are you working for? I’m looking for a 2017-2018 Z71.
 
#593
#593
YankeeVol said:
“They” can’t change anything that “you” don’t agree to. So “you” signed up for it.
Click to expand...

Sounds pretty obvious that headhunter was misled. It’s reasonable for a buyer to think that the final docs will match the deal that was agreed to between sales and buyer, without having to scour the fine print for additional charges and renegotiate the deal.
 
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#596
#596
FallCreekVols said:
Sounds pretty obvious that headhunter was misled. It’s reasonable for a buyer to think that the final docs will match the deal that was agreed to between sales and buyer, without having to scour the fine print for additional charges and renegotiate the deal.
Click to expand...

It is what it is, I guess. We needed something bigger and got it.
 
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