Random inquiry about Service Departments-
I bought a Silverado back in May, due to chip shortage it didn’t have the heated/cooled seats enabled. Been waiting for months for the recall letter, finally got the letter last week.
Called the dealership on Wednesday and scheduled an appointment for today. Dealership is 45 minutes from my house.
Drove up there this morning, only to be told my parts haven’t arrived. Was sent home and was told they’d call me next week when the parts arrived.
So my question: what’s an appropriate recourse here? I took off work for 2 hours to drive up and back, plus gas, only to be sent home with a “sorry about that.” Should I call the service manager? What’s an appropriate compensation?