Try to get a new drivers license in TN. I qualify for the kiosk where you put your existing DL face down in the Kiosk, and it reads the bar cods on the back of the license. No problem.
Then you stand on the two foot imprints on the floor and get you picture taken. No problem.
Well, I guess if you hair has turned grey there is a problem. It prints out a receipt that says "Replacement transaction could not be processed". Cause: Compare to previous photo failed. Suggested Action: Bring this receipt to a driver services center.
I live in Davidson Co. on the Mt. Juliet line so I went to a Mt Juliet Kiosk. They have a sign that says service center is for Wilson County residents only. Now I need to go to one in Nashville.
So, they picked high crime areas in Nashville to place the service centers.
I'm on my way.I feel your pain Pennheel.