ARB Enterprises in Chattanooga

#1
sanddune50

sanddune50

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Nov 16, 2011
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#1
Just wanted to share my experience for anyone living in the Chattanooga area wanting to do business with these clowns.

Horrible customer service. I was referenced to these bozos through the manufacturer of my Karcher pressure washer. I ordered a part from them to attach to my pressure washer. The part was $2.50. I waited for 2 weeks never receiving the part. I called back on 8/14/12 and after talking to several clueless people found out that the part was ordered but lost. They never offered to order the part again, no apologies, nothing other than another 800 number and a redneck old timer blaming everybody but themselves for being a 2nd rate operation that seemingly can't perform the simplest of tasks.

If you use this group, hope they are coherent the day you do business with them because there is no way they will go the extra inch let alone mile.
 
#2
#2
I have never even heard of them before. Sucks you had a bad experience. I will keep that in mind when someone recommends them though. What kind of business is it? (what do they sale besides pressure washer parts?)
 
#3
#3
Pressure Washers and Lawn equipment is their specialty. Yeah, was really taken back by how indifferent they were about losing my order. I know it's only $2.50, but it's a specialty part and the hardware stores I went to doesn't carry the part.
 
#4
#4
sanddune50 said:
Pressure Washers and Lawn equipment is their specialty. Yeah, was really taken back by how indifferent they were about losing my order. I know it's only $2.50, but it's a specialty part and the hardware stores I went to doesn't carry the part.
Click to expand...

My company does business with WET. They specialize in pressure washing equipment and maintenance. They are based in Knoxville.

If your still looking for the part give them a call. Not sure if they can help you but worth a try.

Washing Equipment of Tennessee Industrial and Commercial Cleaning Equipment | Knoxville Mobile Pressure Washer | Knoxville Hotsy Dealer | Knoxville landa Dealer | Knoxville Contract Cleaner Package | Knoxville Trailer Mounted Pressure Washers
 
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#5
#5
OrangeWilly said:
My company does business with WET. They specialize in pressure washing equipment and maintenance. They are based in Knoxville.

If your still looking for the part give them a call. Not sure if they can help you but worth a try.

Washing Equipment of Tennessee Industrial and Commercial Cleaning Equipment | Knoxville Mobile Pressure Washer | Knoxville Hotsy Dealer | Knoxville landa Dealer | Knoxville Contract Cleaner Package | Knoxville Trailer Mounted Pressure Washers
Click to expand...

Thanks, for the heads up. Gave them a call. Unfortunately, they don't carry parts for the Karcher. Going to try the manufacturer again when I get off work. They were the one's that originally gave me the ARB number.
 
#7
#7
sanddune50 said:
Pressure Washers and Lawn equipment is their specialty. Yeah, was really taken back by how indifferent they were about losing my order. I know it's only $2.50, but it's a specialty part and the hardware stores I went to doesn't carry the part.
Click to expand...

Pretty bad business to be indifferent about losing a customer's part. I work in the parts industry and my boss would put my a$$ in a sling if I acted that way about losing someone's order.
 
#8
#8
sanddune50 said:
Thanks, for the heads up. Gave them a call. Unfortunately, they don't carry parts for the Karcher. Going to try the manufacturer again when I get off work. They were the one's that originally gave me the ARB number.
Click to expand...

I'm guessing you already tried Grainger and McMaster?
 
#11
#11
hmanvolfan said:
They cater mostly to the indoor lawn equipment. :popcorn:
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That would be mildly amusing if hardware stores only marketed toward lawn equipment. Hope you get a handful of likes so you can put your head on your pillow feeling clever for the evening.

Alarm clock goes off, that means Hardees is serving breakfast in 10 minutes. Can't wait for you to take my order tomorrow.
 
#12
#12
sanddune50 said:
That would be mildly amusing if hardware stores only marketed toward lawn equipment. Hope you get a handful of likes so you can put your head on your pillow feeling clever for the evening.

Alarm clock goes off, that means Hardees is serving breakfast in 10 minutes. Can't wait for you to take my order tomorrow.
Click to expand...

If you only knew who you were talking to.
 
#13
#13
sanddune50 said:
That would be mildly amusing if hardware stores only marketed toward lawn equipment. Hope you get a handful of likes so you can put your head on your pillow feeling clever for the evening.

Alarm clock goes off, that means Hardees is serving breakfast in 10 minutes. Can't wait for you to take my order tomorrow.
Click to expand...
Got that ass clenched pretty tight there don't ya junior. Sorry you can't see the humor in the concept that damn near all lawns are outdoors. Also pretty funny that you're all indignant that somebody wouldn't have the organization falling all over themselves trying to locate the $2.50 part somebody of your stature was calling about. And why is somebody as important as you eating breakfast at Hardees?
 
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#14
#14
sanddune50 said:
That would be mildly amusing if hardware stores only marketed toward lawn equipment. Hope you get a handful of likes so you can put your head on your pillow feeling clever for the evening.

Alarm clock goes off, that means Hardees is serving breakfast in 10 minutes. Can't wait for you to take my order tomorrow.
Click to expand...

Sorry for the problems you're having. Wait!! You have one more problem now. Someone forgot to issue you a sarcasm meter when you joined VN.
 
#19
#19
hmanvolfan said:
Got that ass clenched pretty tight there don't ya junior. Sorry you can't see the humor in the concept that damn near all lawns are outdoors. Also pretty funny that you're all indignant that somebody wouldn't have the organization falling all over themselves trying to locate the $2.50 part somebody of your stature was calling about. And why is somebody as important as you eating breakfast at Hardees?
Click to expand...

You still in this thread? Try open mike night at side splitters or something. Was legitimately trying to find a part not placate your ego.

The rest of that hot garbage you posted, who cares? Trying to 'prove a point'? Enroll in college and take a debate class then. Pointless bantering.
 
#21
#21
Slydell said:
Sorry for the problems you're having. Wait!! You have one more problem now. Someone forgot to issue you a sarcasm meter when you joined VN.
Click to expand...

So every thread has to be joke thread? Wasn't aware of that. Do they issue a lame meter as well?
 
#22
#22
Orangesmokey said:
You found it but do you have in your possession yet? :)

Just kiddin' with ya. Hope it works out better this time.
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Lol. I'm suppose to go by a place off of Middlebrook after work today and pick up the part. Think I'll just burst out laughing at this point if they lose the part and take a sledge hammer to the pressure washer.
 
#23
#23
sanddune50 said:
Lol. I'm suppose to go by a place off of Middlebrook after work today and pick up the part. Think I'll just burst out laughing at this point if they lose the part and take a sledge hammer to the pressure washer.
Click to expand...

Would not blame you at all if it happened a second time.
 
#24
#24
sanddune50 said:
That would be mildly amusing if hardware stores only marketed toward lawn equipment. Hope you get a handful of likes so you can put your head on your pillow feeling clever for the evening.

Alarm clock goes off, that means Hardees is serving breakfast in 10 minutes. Can't wait for you to take my order tomorrow.
Click to expand...

Ohhhhh boyyy... lol.
 
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