Best Buy

#4
#4
i bought a laptop from there once. at the time it was top of the line. had many multiple problems with it. haggled with them for many months. like 18 of them. finally it was so well documented that the computer company just refunded my money to me. havent bought anything from best buy since.
 
#5
#5
rocktopper16 said:
Bought a 42in from them. They dropped it on the way to my car. Had to argue with a manager that I didn't want the Tv since one of his associates dropped it.
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Well I'm dealing with them over a TV right now. I ordered one online last week for a delivery yesterday. I didn't realize until yesterday morning I had never gotten a call letting me know when they'd deliver, so I checked the order status online and the delivery was cancelled.

I call customer service and they confirmed the delivery wa cancelled but can't tell me why. So she puts in that it would be delivered today and that by the end of yesterday I'd get a call letting me know the time frame of the delivery. About 9 last night I realize "Hey no call". I call back this morning, and the person says it's still going to be delivered today.

Well about 3 I check the status and...it says the delivery was cancelled again. I call back a third time, not quite as nice, and after 5 minutes on hold, I'm told the TV is actually on back order, and I'll be contacted when it's in stock again and ready to be delivered.

I'm not upset at the back ordered part, though I did want the TV in time for the Super Bowl, but I am mad I had to call 3 times to find out it was back ordered, and that apparently it's been back ordered several days.
 
#8
#8
Best Buy Sux! I don't have time to go through all the reasons. I would never purchase anything from them again and I wouldn't recommend others purchase products from them either.
 
#9
#9
VolsSportsFan said:
Well I'm dealing with them over a TV right now. I ordered one online last week for a delivery yesterday. I didn't realize until yesterday morning I had never gotten a call letting me know when they'd deliver, so I checked the order status online and the delivery was cancelled.

I call customer service and they confirmed the delivery wa cancelled but can't tell me why. So she puts in that it would be delivered today and that by the end of yesterday I'd get a call letting me know the time frame of the delivery. About 9 last night I realize "Hey no call". I call back this morning, and the person says it's still going to be delivered today.

Well about 3 I check the status and...it says the delivery was cancelled again. I call back a third time, not quite as nice, and after 5 minutes on hold, I'm told the TV is actually on back order, and I'll be contacted when it's in stock again and ready to be delivered.

I'm not upset at the back ordered part, though I did want the TV in time for the Super Bowl, but I am mad I had to call 3 times to find out it was back ordered, and that apparently it's been back ordered several days.
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There customer service is pretty bad. I had to work the chain to the district manager to get my refund back. Store manager said it was against store policy for them to help put the tv in my car. I was like the fook, Your guy dropped it your guy broke your store policy and your gonna give me my refund. I got escorted out. I got my full refund and a 100 giftcard.

I suggest to call at least two times a day to ensure the delivery.

Is the tv in stock in a local BB?
 
#12
#12
Eric Cartman got screwed in a Best Buy once;

[youtube]http://www.youtube.com/watch?v=9x8L6dHhpmc[/youtube]
 
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#14
#14
rocktopper16 said:
There customer service is pretty bad. I had to work the chain to the district manager to get my refund back. Store manager said it was against store policy for them to help put the tv in my car. I was like the fook, Your guy dropped it your guy broke your store policy and your gonna give me my refund. I got escorted out. I got my full refund and a 100 giftcard.

I suggest to call at least two times a day to ensure the delivery.

Is the tv in stock in a local BB?
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The one closest to me does not, says they'll be available in 3-5 days. There are some in a 30-40 minute area that have some.

My main gripe is not telling me at all it was back ordered and simply cancelling my delivery, and then not even telling me they cancelled. But when I ordered it, the closest BB did have them in stock; I was under the impression when I ordered one, they would hold one for me. What I'm going to guess happened is that they either didn't hold one, or they ended up selling the one they did and either way, they don't want to admit to me that's what happened.
 
#15
#15
Oh yeah, and this is the same week I got a PS4 from them, and the kid that rang me up tried to get me to get their Protection Plan. Which again, I get why they push them, but he laid it on way too thick, even "guaranteeing" my PS4 would fail in the first week. To which I called him out on that and then he couldn't even get the cash register to work.
 
#16
#16
rocktopper16 said:
There customer service is pretty bad. I had to work the chain to the district manager to get my refund back. Store manager said it was against store policy for them to help put the tv in my car. I was like the fook, Your guy dropped it your guy broke your store policy and your gonna give me my refund. I got escorted out. I got my full refund and a 100 giftcard.

I suggest to call at least two times a day to ensure the delivery.

Is the tv in stock in a local BB?
Click to expand...

couldnt you have just put it in a shopping cart?

or one of those big carts? just askin
 
#17
#17
I got my current tv from them. He only pain was the tv was too big for them to allow me to take the tv in my car. I asked if they could deliver it and it would have taken a week for them to deliver it! Not sure if that is standard in the industry, but amazon can get me a tv quicker!
 
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#19
#19
VolsSportsFan said:
Oh yeah, and this is the same week I got a PS4 from them, and the kid that rang me up tried to get me to get their Protection Plan. Which again, I get why they push them, but he laid it on way too thick, even "guaranteeing" my PS4 would fail in the first week. To which I called him out on that and then he couldn't even get the cash register to work.
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They tried to sell me on the same nonsense when I bought my Xbox One. They said there had been reports of them coming out of the box broke and I should protect myself with their added warranty. When I asked wouldn't the manufacturers warranty cover a console that was DOA, they still tried to tell me it might not. That kind of aggravated me, but other than that I've never had an issue with them.
 
#20
#20
I had an issue years ago with a kid pushing Monster brand HDMI cables when 120 Hz was the next big thing in TVs. He told me that if I even wanted to be able use the 120 Hz feature I would need a Monster cable ($120 at that) capable of handling the 120 Hz. After I belittled him about how the 120 Hz was processed within the TV and had nothing to do with signal, he backed off.

I had another issue when I pre-ordered Modern Warfare 2. I had never pre-ordered a game from Best Buy, but I had pre-ordered several games from Gamestop. At midnight release events, Gamestop allows you to the pre-pay BEFORE midnight, so at midnight you just show your receipt and take a game. Best Buy refused to operate this way, making 150 people wait until midnight to start checking people out, inevitably having register issues with their pre-order system. To top off the frustration, they had a separate line for pre-orders "to handle them faster," but because of the register issues, there were guys walking in and just buying the game off the shelf and walking out within 5 minutes. I didn't leave the store until ~1:30AM. Needless to say, that was my last time attending a midnight release event.
 
#21
#21
Every time I shop in one of the two Knoxville Best Buy stores, I'm reminded of how much I miss CompUSA and Circuit City.
 
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#22
#22
MG1968 said:
Every time I shop in one of the two Knoxville Best Buy stores, I'm reminded of how much I miss CompUSA and Circuit City.
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I use to love going to Circuit City when they were in my town. I could walk in get my shjt & get out with no problem & w/no hassle. The only thing I buy at BB is maybe a blu-ray movie......on sale for cheap.
 
#23
#23
VolsSportsFan said:
Well I'm dealing with them over a TV right now. I ordered one online last week for a delivery yesterday. I didn't realize until yesterday morning I had never gotten a call letting me know when they'd deliver, so I checked the order status online and the delivery was cancelled.

I call customer service and they confirmed the delivery wa cancelled but can't tell me why. So she puts in that it would be delivered today and that by the end of yesterday I'd get a call letting me know the time frame of the delivery. About 9 last night I realize "Hey no call". I call back this morning, and the person says it's still going to be delivered today.

Well about 3 I check the status and...it says the delivery was cancelled again. I call back a third time, not quite as nice, and after 5 minutes on hold, I'm told the TV is actually on back order, and I'll be contacted when it's in stock again and ready to be delivered.

I'm not upset at the back ordered part, though I did want the TV in time for the Super Bowl, but I am mad I had to call 3 times to find out it was back ordered, and that apparently it's been back ordered several days.
Click to expand...

I would tell them I want my money back and buy it somewhere else.
 
#24
#24
VolsSportsFan said:
Oh yeah, and this is the same week I got a PS4 from them, and the kid that rang me up tried to get me to get their Protection Plan. Which again, I get why they push them, but he laid it on way too thick, even "guaranteeing" my PS4 would fail in the first week. To which I called him out on that and then he couldn't even get the cash register to work.
Click to expand...

I actually had the protection plan pay off for me twice. Once at Best Buy on an LG TV that started acting funny a little over a year after I got it. After 3 weeks of trying to fix it they gave up and replaced it.

Then at Lowes with a Whirlpool Washing Machine. I've had to call service on it twice actually.

But i wouldnt buy one on a video game console.
 
#25
#25
PotS said:
I had an issue years ago with a kid pushing Monster brand HDMI cables when 120 Hz was the next big thing in TVs. He told me that if I even wanted to be able use the 120 Hz feature I would need a Monster cable ($120 at that) capable of handling the 120 Hz. After I belittled him about how the 120 Hz was processed within the TV and had nothing to do with signal, he backed off.

I had another issue when I pre-ordered Modern Warfare 2. I had never pre-ordered a game from Best Buy, but I had pre-ordered several games from Gamestop. At midnight release events, Gamestop allows you to the pre-pay BEFORE midnight, so at midnight you just show your receipt and take a game. Best Buy refused to operate this way, making 150 people wait until midnight to start checking people out, inevitably having register issues with their pre-order system. To top off the frustration, they had a separate line for pre-orders "to handle them faster," but because of the register issues, there were guys walking in and just buying the game off the shelf and walking out within 5 minutes. I didn't leave the store until ~1:30AM. Needless to say, that was my last time attending a midnight release event.
Click to expand...

The whole 120 HZ or higher thing is perplexing to me. Old projector reel movies would show images at 24 images per second (24 HZ) and the human eye was able to seamlessly see motion pictures without any trouble for years. Now, we go to 120 HZ... 240 HZ 600 HZ and I'm supposed to believe that the human eye can distinguish between one TV vs another?
 
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