Best Buy

#26
#26
VolsSportsFan said:
Well I'm dealing with them over a TV right now. I ordered one online last week for a delivery yesterday. I didn't realize until yesterday morning I had never gotten a call letting me know when they'd deliver, so I checked the order status online and the delivery was cancelled.

I call customer service and they confirmed the delivery wa cancelled but can't tell me why. So she puts in that it would be delivered today and that by the end of yesterday I'd get a call letting me know the time frame of the delivery. About 9 last night I realize "Hey no call". I call back this morning, and the person says it's still going to be delivered today.

Well about 3 I check the status and...it says the delivery was cancelled again. I call back a third time, not quite as nice, and after 5 minutes on hold, I'm told the TV is actually on back order, and I'll be contacted when it's in stock again and ready to be delivered.

I'm not upset at the back ordered part, though I did want the TV in time for the Super Bowl, but I am mad I had to call 3 times to find out it was back ordered, and that apparently it's been back ordered several days.
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That's why you don't buy a TV online!!! That goes for any major purchase. You can ask specific questions while buying in store that can not be answered when buying online.
 
#27
#27
I've found that the quickest way to deal with not only Best Buy, but any company that is known to be sub-par in customer service, is to tweet at them (or specifically their service department if they have a separate account).

Got a free replacement and upgrade on a phone (that I wasn't eligible to upgrade and without warranty or insurance) from AT&T that way within 5 minutes through a handful of tweets. I highly, highly recommend going that route. It also keeps you a lot calmer.
 
#28
#28
I've spent my entire Saturday morning trying to get them to fulfill my order with a TV from a Best Buy in the area, and you'd think I asked them to split an atom.

And one person said yeah but they may charge you for the delivery, and I said uh...no they won't.
 
#29
#29
Just shopped a new laptop with/for the GF at the one near Guitar Center on Kingston Pike and the experience was actually pleasant. No silly up-sell or bundling tactics, just got the one we wanted and were quickly out the door.
 
#30
#30
Bought my mother a new TV for Christmas. Tried to spend the better part of 20 mins explaining why the 42" LG wasn't good enough. And that I should spend a few hundred extra and get a "good one". Stuck with the LG, and had to argue with the check out dude because, " without the best buy extended warranty if the TV doesn't work after 10 days you're
Out of luck". Said the manufacturer won't replace or fix the item at all. And best buy has a no return policy on electronics after 10 days (Apparently this what they are told to say to customers). I was given a $50 gift card for the hassle. Except for using that will never shop there again.
 
#31
#31
I recall BB associates didn't do commissions...from the sound of some of these stories it sounds like that might have changed...
 
#33
#33
Just bought a 43inch Samsung Plasma, new Lenevo Laptop and Whirpool Washer and Dryer about 2 weeks, ago, with 24 month, same as cash, an no issues so far

If you live in Chicago, Abt blows Best Buy out of the water
 
#34
#34
vol_in_ar said:
Just bought a 43inch Samsung Plasma, new Lenevo Laptop and Whirpool Washer and Dryer about 2 weeks, ago, with 24 month, same as cash, an no issues so far

If you live in Chicago, Abt blows Best Buy out of the water
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Smart Tech in LA is ok too
 
#35
#35
Ducreux said:
I recall BB associates didn't do commissions...from the sound of some of these stories it sounds like that might have changed...
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They still don't receive commission, but they do get incentives for selling warranties.
 
#36
#36
Well it appears (fingers crossed) my time today will end up benefitting me. After almost an hour and a half on the phone with 2 different stores and Customer Service, I finally got a very helpful person in Customer Service who called both stores, talked to both managers, and in the end brought the manager of the location that actually had the TV on the line with us, and he is shipping the TV to my Best Buy Monday morning and have them call me to set up a delivery and he said I should have it at my home Wednesday or Thursday. I got everyone's names and numbers so that at least I can say who I talked to.

Now part of me will believe it when the TV is in my living room, but at least I got what I was trying to accomplish today. At one point I think if I had gotten angry enough I might have convinced them to get it to me today but I just wanted some confirmation I'm actually getting the TV. The helpful CS rep I was working with told me that seeing it on backorder with no ETA wasn't a very good sign and chances are they won't be selling that particular TV anymore, so there was a good chance my order would eventually be cancelled and I'd be refunded but that TV deal/price would obviously be long gone by then.
 
#37
#37
VolsSportsFan said:
Well it appears (fingers crossed) my time today will end up benefitting me. After almost an hour and a half on the phone with 2 different stores and Customer Service, I finally got a very helpful person in Customer Service who called both stores, talked to both managers, and in the end brought the manager of the location that actually had the TV on the line with us, and he is shipping the TV to my Best Buy Monday morning and have them call me to set up a delivery and he said I should have it at my home Wednesday or Thursday. I got everyone's names and numbers so that at least I can say who I talked to.

Now part of me will believe it when the TV is in my living room, but at least I got what I was trying to accomplish today. At one point I think if I had gotten angry enough I might have convinced them to get it to me today but I just wanted some confirmation I'm actually getting the TV. The helpful CS rep I was working with told me that seeing it on backorder with no ETA wasn't a very good sign and chances are they won't be selling that particular TV anymore, so there was a good chance my order would eventually be cancelled and I'd be refunded but that TV deal/price would obviously be long gone by then.
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what TV did you get?
 
#38
#38
PotS said:
They still don't receive commission, but they do get incentives for selling warranties.
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That wouldn't surprise me...in lots of businesses theirs more money to be made in service than product sales...
 
#39
#39
PotS said:
They still don't receive commission, but they do get incentives for selling warranties.
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They give them a quarter or whatever for the every protection plan sold. Or bonus for selling so many something that the manufacturer already guarantees.
 
#41
#41
Toujours Pret said:
Amazing how many people don't realize this.
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You are buying an extended warranty. Manufacturer warranty is generally only 90 days to a year depending on the product. As someone who has bennefitted from it on a TV and ano washing machine post manufacturer warranty (now that I think about it, throw in an ipad i had replaced with Apple Care), i can say its woth considering on big purchases in the $1000+ range.

I'm not condoning misleading sales tactics.
 
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#43
#43
burntorangeVOLffle said:
You are buying an extended warranty. Manufacturer warranty is generally only 90 days to a year depending on the product. As someone who has bennefitted from it on a TV and ano washing machine post manufacturer warranty (now that I think about it, throw in an ipad i had replaced with Apple Care), i can say its woth considering on big purchases in the $1000+ range.

I'm not condoning misleading sales tactics.
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Most big purchases have a legit reason for a protection plan but if you read the agreement the fine print it's hard to replace them through that protection plan. Washers, dryers,mowers, tractors, TVs , etc. the company guarantees their product and they give you an extra year or two. They make bank off these customers that don't have problems and make you feel like you are being protected. You take back an inferior product and instead of replacing it they will send it off for repair.
 
#44
#44
VolsSportsFan said:
I've spent my entire Saturday morning trying to get them to fulfill my order with a TV from a Best Buy in the area, and you'd think I asked them to split an atom.

And one person said yeah but they may charge you for the delivery, and I said uh...no they won't.
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To be fair, it is Superbowl weekend. When I worked at BBY, home theater budgets prior to the SB were always at least 4-5x what they are the rest of the year.
 
#45
#45
milohimself said:
To be fair, it is Superbowl weekend. When I worked at BBY, home theater budgets prior to the SB were always at least 4-5x what they are the rest of the year.
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I get that but I ordered this Jan. 22 and it was supposed to be delivered last Tuesday. On top of that, the manager at the location I was trying to get my order changed from basically lied to the CS person saying he couldn't change the order origin. He most certainly could and she even said it was kind of obvious he just didn't want to deal with it, especially when the manager of the other BB contradicted everything the other manager said.
 
#46
#46
VolsSportsFan said:
I get that but I ordered this Jan. 22 and it was supposed to be delivered last Tuesday. On top of that, the manager at the location I was trying to get my order changed from basically lied to the CS person saying he couldn't change the order origin. He most certainly could and she even said it was kind of obvious he just didn't want to deal with it, especially when the manager of the other BB contradicted everything the other manager said.
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I'd go whup some butt about this crap or never ever go back.
 
#47
#47
Worked at Best Buy a couple of years ago as a seasonal to make extra cash. I asked for inventory because I didn't want to pressure people into buying something they don't want or need. Wearing the headset, I'd constantly hear managers telling the sales guys to up the selling of the service plans and warranties. It's how Best Buy makes their money. That being said, I won't buy from Best Buy because I've seen enough on both ends, as a customer and employee.

As far as loading TVs in cars I and other coworkers loaded plenty of TVs in customer vehicles and was never told not to do so.
 
#48
#48
Ok....Best Buy is stupid. Granted other chains may be like this...but they're stupid.

So they TV did leave the one location......and shipped to Atlanta.....just to turn around be shipped back to my location. So instead of a 30-40 minute trip from Murfreesboro to Brentwood, they sent it down to Atlanta, and now back up to Brentwood.

Unreal. This is most definitely the last thing I buy from these guys.
 
#49
#49
Wambulance.jpg
 
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