So many people think they can be bigots, then call others “snowflakes” or “soft,” when they’re called out. As if being kind and thoughtful of others is somehow the bad position of the two. They completely miss the irony (hypocrisy) of calling others snowflakes while whining about the modern world expecting them to be decent and what a burden that is.
Yes, it’s wrong to use that word. I’ve used it in the past, but now I know better, so I don’t. It really can be that simple. Just takes being an empathetic adult.