That's the Spirit!

#1
A

allvol123

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#1
I honestly would like to salute the CEO of Spirit Airlines for not succumbing to this trumped pressure to refund $197 to a veteran. You have a policy, stand by it. Good job. Not sure if this is the right forum, but what the heck.
 
#3
#3
Heard about this. Also said in an interview that he doesn't lose sleep at night WRT to his airline having the most customer complaints (by a 2.5 to 1 margin over the next worst)
 
#5
#5
volinbham said:
Heard about this. Also said in an interview that he doesn't lose sleep at night WRT to his airline having the most customer complaints (by a 2.5 to 1 margin over the next worst)
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I wouldn't lose any sleep if I were him, either. It is a lower budget airline. I've used them several times. You get what you pay for.

As far as this $197, this is the first I've heard of this.
 
#6
#6
“A lot of our customers buy that insurance and what Mr. Meekins asked us to do was essentially give him the benefit of that insurance when he didn’t purchase the insurance,” Baldanza said. “Had we done that, I think it really would’ve been cheating all the people who actually bought the insurance … and I think that’s fundamentally unfair.”
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.
 
#7
#7
Classic

In 2007, Baldanza laid bare his feelings about customer service in an email which he meant to send to a colleague, but accidentally hit reply all, sending the missive out to the very passenger who had complained.
“Please respond, Pasquale, but we owe him nothing as far as I’m concerned," the email read. "Let him tell the world how bad we are. He’s never flown before with us anyway and will be back when we save him a penny.”
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#8
#8
“Spirit Airlines has a history of cruelty toward their passengers, but they continue to treat them like meat in a seat because their fares are so low they are confident people will continue to fly with them,” she continued. “But the fact is people are damaged by Spirit every day and Spirit Airlines just has a culture of ‘I don’t care.’”
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#9
#9
Asked by a reporter last month from FlightGlobal.com if the airline’s additional domestic routes versus international locales are a sign of what’s to come, Baldanza replied: “Our strategy is simpler than that. Our strategy is to make money.”
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'
 
#10
#10
In Meekins' case, FoxNews.com readers overwhelmingly believe the boss got it wrong: In a "You Decide" poll with more than 100,000 responses, 8 out of 10 readers said Spirit should have refunded Meekins' fare.
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Nationalism beat capitalism, I guess. Oh, Fox News viewers, you rascals.
 
#11
#11
I'm a capitalist through and through. Spirit can do what they like in this matter but it makes better business sense to allow him to switch the ticket so his daughter could use the flight to visit him as opposed to him visiting her.
 
#13
#13
volinbham said:
I'm a capitalist through and through. Spirit can do what they like in this matter but it makes better business sense to allow him to switch the ticket so his daughter could use the flight to visit him as opposed to him visiting her.
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Eh....I can see your point but glad to see someone not bow under pressure. You have a belief, stick to it. They offer a cheap option for flying and evidently don't strive to be the most customer friendly, so be it. Stories like this is why I have turned away from Fox News. The Fox Business Channel is a much better station.
 
#14
#14
On the one hand, I see his point. On the other, we're talking about a dying vet who has served and sacrificed for his country. IMO, he should have refused the refund for the reason he stated, then pulled the $200 out of his own pocket and said "thank you for your service". That way he keeps company policy but does the right thing.
 
#15
#15
Weezer said:
On the one hand, I see his point. On the other, we're talking about a dying vet who has served and sacrificed for his country. IMO, he should have refused the refund for the reason he stated, then pulled the $200 out of his own pocket and said "thank you for your service". That way he keeps company policy but does the right thing.
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This. Its called "class". Used to be popular practice....
 
#16
#16
I've had the distinct disappointment of flying Spirit once. Once. Never again. I didn't mind their "meat in a seat" attitude, which is pervasive throughout their customer service system. The flights I booked were very short. What pissed me off was their baggage policies.
As far as their pricing, it was pretty deceptive. You start booking at what seems to be a low price, but by the time you buy a seat (NOT included in the "price" of a ticket) and pay for "excess" baggage, you could have flown any number of other airlines. IMO, they're a rip off. F'em!
 
#17
#17
It costs the company nothing to allow the amount spent on the ticket to be held in credit or transfered to another family member.
 
#18
#18
T-TownVol said:
It costs the company nothing to allow the amount spent on the ticket to be held in credit or transfered to another family member.
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not entirely true. The cost may be minimal but nothing is ever free

and I really have no problem with what was done. I probably would have acted differently but they can run their business as they see fit. Evidently they're doing something right
 
#19
#19
utvolpj said:
not entirely true. The cost may be minimal but nothing is ever free

and I really have no problem with what was done. I probably would have acted differently but they can run their business as they see fit. Evidently they're doing something right
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an hourly person at a computer screen takes two minutes to flag the credit or change the name, hourly workers waste more than two minutes an hour, it COSTS the company NOTHING, your nit picking......it is their company and they have the right, I never said they didn't, it is just a stupid call imo
 
#20
#20
They can do what they like but it was a dumb business decision.

Put another way, I support their right to make dumb business decisions.
 
#21
#21
utvolpj said:
not entirely true. The cost may be minimal but nothing is ever free

and I really have no problem with what was done. I probably would have acted differently but they can run their business as they see fit. Evidently they're doing something right
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Yes but there are opportunity costs as well. My bet is this decision will cost them far more than whatever transaction costs they would have incurred to allow his daughter to use his flight in the opposite direction.
 
#23
#23
volinbham said:
Yes but there are opportunity costs as well. My bet is this decision will cost them far more than whatever transaction costs they would have incurred to allow his daughter to use his flight in the opposite direction.
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I mean, just think how much time and effort the CEO has already had to "spend" on this
 
#25
#25
volinbham said:
They can do what they like but it was a dumb business decision.

Put another way, I support their right to make dumb business decisions.
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Disagree. Giving him the refund essentially gives everyone that buys the $14 insurance, the middle finger.

I am constantly amazed at what the term "veteran" is supposed to get you in life. As if it automatically grants you the right to be right about everything.

Also, the dying thing, if you ate dying then why are you so hung up on $197.
 
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