volinbham
VN GURU
- Joined
- Oct 21, 2004
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My understanding is that it was not a refund he sought. He asked to switch his flight to his daughter. He could no longer go see her so he was trying to use it get her to him.
There would be some minor costs.
The PR fall-out, boycott under way and likely loss of business will cost more than this will. Forget the human element - the decision will lose money for this company because of how it has played out. Losing battles and winning the war comes to mind.
There would be some minor costs.
The PR fall-out, boycott under way and likely loss of business will cost more than this will. Forget the human element - the decision will lose money for this company because of how it has played out. Losing battles and winning the war comes to mind.