My mom and sister went to The Cheesecake Factory for lunch here in Knoxville. First they were told a table would be ready in 30 minutes, an hour and fifteen minutes later they got a table. A week later her bank contacts her about a mischarge on her account for $20 dollars more than the actual bill was. We suspect someone if not their server filled in their own tip on the bill after receiving a cash tip.
Both my sisters went a couple days ago and met some other friends for dinner. The service was awful they said and their dinner ended up being 2 and a half hours long. After they ate, my sister flagged down a server from a different section. She proceeded to tell him that he was the only one who seemed to know what was going on and asked if she could get his name to sit in his section next time. He answered by saying he was the district manager and that he was sorry.
Apparently you should really give the CF a few months to get it's business in order before visiting.