The number of days where I wish I had died on the operating table have been growing in number lately. I have always believed in paying my way and paying what I owe, but I am now considering applying for medical financial aid just to keep from bankrupting my family. Today's phone call did me in.
The rep for my hospital who just tried to strong-arm me on the phone got more than she bargained for. I stayed kind and calm for the entire call, even when she didn't.
We have a payment plan in place with my hospital. She tried to tell me that we didn't, then when I offered to provide receipts she said the plan was no longer viable. I asked her when I received written notification of the change in payment plan, she said the phone call counted as notification and that their payment guidelines said we had to up our payments immediately. I asked for a copy of the payment guidelines and she said I was not able to see them, that they were an internal document only.Red flags started going off.
Don't EVER tell me what your payment guidelines are, then refuse to send them to me IN WRITING before I will consent to them.
Her: I can see them right here, sir. They're right in front of me on my computer screen.
Me: That's nice for you, but I can't see your screen from my phone. Could you email them to me or send them via the mail?
Her: I can't do that. They're in my system. It's not our policy to send our financial policies to patients. I'm telling you what it says.
Me: I believe you're telling me what it says, but for legal reasons I need it in my hand to examine in toto.
Her: Like I said, we can't do that. Do you consent to the new payment arrangement? The call is being recorded so we can verify your agreement.
Me: I do not provide verbal consent to a change in our previous agreement, nor will I provide implied consent until I am provided and an given a specified reasonable amount of time to review the document. I will then provide consent for an agreed upon amount.
Her: Sir, that's not how we do things. Can't you just pay the new amount?
Me: After I've reviewed the policy documents to see why our previous agreement had been nullified.
Her: You'll have to get that from the hospital, and I'm not sure they'll provide it to you. Have a nice day.
America, where dying of septic shock is cheaper long-term than surviving it.