I'm in email and soon, phone contact with DirecTV. My issue is the escalating monthly payments that have climbed close to $100 for Basic Choice. Plus what I call underhanded tactics to suck more money from customers. I suspect part of the problem is that my Basic Choice deal is TOO good. Based on packages they sell now. I suspect if I call them, possibly another tactic will be to try to talk me into accepting a seriously diluted program package. And to get what I'm accustomed to having, I'd be nickeled and dimed to death. When I signed up 3 years ago, it was a 180 channel deal for $25/mo 1st year and $29.98/mo the 2nd year. Regular pricing thereafter ($54/mo).
Periodically, they sneak stuff like STARZ into your billing as a "temporary" or 'trial" programming for 3/mos or so. If you don't "call" to ask removal it becomes regularly billed and you're locked in. It doesn't matter if from the get go you tell them you don't want it. calls, if you do that end up being marathon affairs to convince you to keep it and take even more programming. My tolerance for such tactics is ZERO.
I've advised them DISH has been after me with very low packaging prices. Wanting to win me back as I was a DISH customer for 10/yrs before going DirecTV. Told them I'm tempted and lately DISH has advised me they're carrying the SEC Network. And this may make me finally accept their deal.
DirecTV's rep's response:
Thank you for writing back. Your email reached me in DIRECTVs email department. My name is Camille and I understand that you do not want Starz Super Pack and you would like to know if we will add SEC Network on our channel lineup. It also saddens me to hear that you are considering to switch providers because of our new pricing.
Normally, we require you to speak with a customer service representative to remove a premium channel. Since you are not watching this free premium channel, I can make a one-time exception and remove Starz Super Pack for you. Because DIRECTV bills you for service at the start of your billing period, any changes you make mid month, such as removing a service, will show as partial month credits from the day you made the change to the end of the 30 day billing period. The change to your account will be reflected on your next DIRECTV bill, or you can see it immediately by signing into your DIRECTV account online at directv.com. After signing into your account, select "Billing And Transactions" on the right-hand side and then click on "Recent Activity" on the left-hand side.
(My name), we strongly believe every SEC fan should have access to the SEC Network on DIRECTV and customers can rest assured that is our goal as we continue our discussions with the owners of the channel. Contract talks happen on a different timetable with each TV provider, so unlike our competitor, we have really just begun our discussions and hope to have an update on status as we move closer to the network's launch in August. For more information please visit directvpromise.com.
We know you have a choice when it comes to programming providers, and we must work hard to earn your business. We'd like to speak with you to see how we can help you and show you why DIRECTV is the best choice in-home entertainment. Please call us at 1-800-531-5000 from 8:00 AM to 1:00 AM ET daily, as speaking with one of our specialists is the most efficient way to discuss your options, and to make sure you are receiving the best value for your money.
Thanks again for writing, (my name). I hope that you will consider keeping your service, so we can continuously provide you with the very best in digital home entertainment for years to come.
Sincerely,
Camille A. - 100472324
DIRECTV Customer Service