customer service everywhere has gone to crap. its like after Covid when businesses had an excuse to let it drop off, they did. with no real emphasis to get it back.
hard to retain or get workers, so expecting more isn't easy to do.
customers still need whatever, so they just have to put up with it.
There hasn't been a single place I haven't noticed a noticeable drop off in customer service, car dealership, grocery stores, restaurants, bars, movie theatres; big box, locals, boutiques, corporate or local chains. its bad everywhere.