Let me also add that I was going to give SB one more chance recently and went in and the place was filled with smoke. Evidently the hood was malfunctioning in the kitchen but they were still serving and taking people on the wait list. That was really my last straw.
Let me also add that I was going to give SB one more chance recently and went in and the place was filled with smoke. Evidently the hood was malfunctioning in the kitchen but they were still serving and taking people on the wait list. That was really my last straw.
Not when everybody burger I have ordered at SB comes out the wrong temp (I always order medium) and dry. If I'm paying 10+ for a burger it better be outstanding
Didn't I teach you how to order meat? At any restaurant always order one temp under what you want. The cook usually takes it off the grill at your desired temp, but then it has to be moved to the expo line & plated, then into the window & waits to be trayed with the rest of the items on the ticket, then picked up & delivered to your table.
From being taken off the grill when so hot to sitting in front of you, it's going to cook itself up a little more. Side not; not a fan of SB because they put it on the bun while still dripping with grease.
That place is just a pile of disappoint.Oh yeah, I had dinner at ye olde steakhouse Thursday night.
I got the prime rib, & I know rib roasts are delicate, but this thing was four different temps from one end to the other. No real flavor to speak of, & it was insanely tough. For what some people argue as "THE" steakhouse in Knoxville, they've got some work to do.
The service itself was great, but I may or may not have known our gal.... but I'm sure that had nothing to do with it.
pretty much all the Chase restaurants have gone down. what's crazy is they are launching a new brand.I've been a life long customer of Copper Cellar but after my last three visits, I think I am finished. Sadly the management and the service have become poor and subpar. The last straw was tonight I ordered prime rib medium temp and a loaded potato with a salad. Wife had a meal and the kid had a meal. For the third time, my salad was forgotten but brought to me when I asked for it after 20 mins of waiting. Then, my wife's entree came out but no other food. So we got the waiter again and he came back 10 mins later with my kids chicken and said mine was on the way. Then a food runner brought out mine and it was a well done ribeye. I explained this is not prime rib and just take it off my ticket and I'll go. A manager brought out my prime rib and said sorry. No dicount on the ticket, upcharges were placed on a salad which was my second side and loaded potato. No offer of any kind. Done